Refund policy

RETURNS AND REFUNDS

Please contact us immediately if your order is damaged or defective in any way.

We cannot accept returns of perishable items unless they arrive frozen and in the same condition they were originally shipped. We will consider a refund that can be traced to manufacturing defects and shipping related issues on a case by case basis. If you receive a damaged or defrosted product, Nativo requires that you notify us on the same day the product is received. We ask that you take digital photos of the product and email them to us so that we can evaluate your claim.

All orders are inspected before shipping to ensure they meet quality control standards. If you are not satisfied with our product for any reason, please contact us.